How to use the website

Overview

The Wiltshire Local Offer website has been coproduced with parents, carers, children, young people and professionals.  It was created as a result of their direct input and feedback which has helped to shape the design and content of the site.  Continued feedback helps us to identify areas for future development and we encourage users to share their views.  If you have any feedback on the Wiltshire Local Offer please email localoffer@wiltshire.gov.uk .

Registration

We have tried to create a site which not only provides essential information but also helps users to understand the process and have quick access to the information that is relevant to them.  This is supported by registering to create a personal profile.  When you register, you can then save information which you find useful directly to your profile.

  • Register to create a profile – you will be asked for your email address and a password.  The password has to be at least 10 digits long and contain at least one of each of the following: lowercase, uppercase, number and symbol.
  • Once you have registered an email will be sent to you to confirm your registration in order to allow you to access your profile.  The email will come from ‘WordPress’ and may be directed to your junk mail, so please check!
  • After confirming your registration you will need to log on to the site by entering your username and password.  Unfortunately, we currently have a technical issue which requires you to login twice.  To avoid this you can simply click on the ‘login’ button on the Wiltshire Local Offer site, before entering your details. You will then be directed to the WordPress login system and only need to enter the details once.
  • Once you have logged in you can click on ‘Profile’ to access your personalised profile section.

Profile

The ‘Profile’ section (selected by clicking ‘Profile’ under the main search bar at the top of the screen) allows you to recall useful information, from the Local Offer website, that you have ‘pinned’ to your profile.  Only you can see this information and you have to log in to be able to do so.  Information can be ‘pinned’ to your profile where ever you see a pin icon next to the text.

  • Register and log in to your profile.
  • View the website and if you see information that is relevant to you or you would wish to view later, simply click on the ‘pin’ icon next to it.  This automatically saves the information to your profile.
  • To view this ‘pinned’ information click on the term ‘Profile’ and you will see the information you have previously saved.
  • This allows you to quickly access information when you return to the site.
  • If there is no pin icon on the page, then this information cannot be pinned.

Education toolbar

The ‘Education’ section contains information on providers and support for the key age phases.  By clicking on the main ‘Education’ header you will be able to view the Education toolbar.  This is a useful tool which allows you to select the age of the child/young person (by moving the cursor on the age line which reflects the chronological age in the box) as well as their needs.  By selecting these variables a summary of support and expectations is created.  This informs parents, carers, children and young people as to what they should expect to access and empower them.

Preparing for Adulthood pathways

This section of the website is arranged in four main areas; Pathway to employment, pathway to community, pathway to health and pathway to independent living.  For each of these areas there is a short video to help explain the pathway.  By selecting a pathway, an actual pathway of outcomes is displayed, with flags to mark key outcomes.  This was designed with parents, carers, children and young people who wanted to be able to see the pathways.  The outcome based results allow users to choose their aims and find related information.  We are continuing to develop this section of the website and value your feedback.

Health

The ‘Health‘ section is arranged with three drop down areas:

  • Universal – services available for everyone, without assessment e.g. GP/doctor, dentist, school nurse, health visitor.
  • Targeted – services for those with additional needs, often assessed e.g. wheelchair service, audiology/hearing, speech and language therapy.
  • Specialist – services available to those with assessed, complex needs e.g. care at home, palliative care and specialised mental health service.

By selecting a drop down section, the services provided can be viewed.  Each service aims to provide comprehensive information as to who they are, what they do, why they operate, where and how they can be accessed, eligibility criteria (where appropriate) as well as links to connected information.

There is also a section for Healthwatch Wiltshire, the independent consumer champion for health and social care in Wiltshire.

Contact and raising a concern

If you have a concern, query or a need to contact someone regarding a child or young person there are two main areas:

  • If the concern is related specifically to special educational needs and or disability then contact the SEND service’s SPOC (Single Point Of Contact) line on 01225 757985.  This line is open from Monday to Friday, 9am- 4pm.  For more information on this service please see the SEND service section on our website
  • If the concern is related to safeguarding (the safety and welfare of a child or young person) please contact the MASH team (Multi-Agency Service Hub) on 0300 4560108 or see the Safeguarding section of the website.
Cartoon representation of Wiltshire
Wiltshire Council