Local Offer Response

The Wiltshire Local Offer is continually developing and your feedback is important to help us shape the future delivery.  We aim to be approachable, transparent and constructive to make sure that all views are acknowledged and considered.

Wiltshire Council are committed to developing the Wiltshire Local Offer through co-production; working in partnership with parent carers, children and young people, professionals, and a variety of organisations including the voluntary and community sector.  This involves gathering feedback to help inform and shape the future development of the Wiltshire Local Offer.  This feedback can be delivered through a variety of sources; direct communication, through our website, related services or partner organisations such as the independent parent carer organisation, the Wiltshire Parent Carer Council (WPCC).

Wiltshire Parent Carer Council consultations

The Wiltshire Parent Carer Council (WPCC) regularly consults with parent carers resident in Wiltshire (excluding Swindon) through events and surveys. The resulting consultation/ survey reports which represent the views and needs of parents and carers of children and young people with SEN and/ or a disability (SEND), helps to inform SEND provision across the county. To keep up to date with results of surveys and consultation reports, go to the WPCC website section: Have your say! – Results.

Local Offer feedback

Wiltshire Council is committed to ensuring the collective voice of parent carers, children & young people continues to have a positive influence on services the Local Authority commissions for families of children and young people with SEND, that make up Wiltshire’s Local Offer.

Since January 2016, the Wiltshire Parent Carer Council (WPCC) has been the main point of contact for feedback on Wiltshire Council’s Local Offer which will help ensure future developments are based on wider parent carer feedback, as per the model that has worked successfully for other service development. The WPCC will share comments and feedback received with relevant service commissioners to ensure accurate responses are fed back, actions are reported and to make sure feedback continues to inform service delivery.

There is a legal requirement to publish a representative selection of anonymous feedback contributions on the Local Offer website and responses given, so please be aware that your comments may be publicly viewed.

To provide feedback about the Wiltshire Local Offer (the website or any of the SEND services and support for children and young people) please contact WPCC on 01225 764647 or email admin@wiltspcc.co.uk . Your views are important.

The Wiltshire Parent Carer Council (WPCC) receives enquiries, comments and feedback about services on a daily basis through the Special Educational Needs (SEN) and Disability Information Service (SENDIS); this can be in the form of a telephone call, email, via the WPCC Facebook page/ Twitter or more recently through the recent ‘SENDIS in the Community’ initiative. This is individual feedback which is in addition to the consultations, engagement sessions and events that the WPCC runs on a regular basis. Much of the feedback the WPCC receives relates to Short Breaks which is shared with the appropriate providers and forms part of service provider reviews.

The WPCC has received the following feedback/queries in relation to the Local Offer.  It is summarised below in a “You Said, We Did…” format.

Feedback received September/October 2017:

YOU SAID:

“Barnardos Groups are Fantastic”

WE DID:

  • Thanked the parent for her feedback, in person, as came via a WPCC Event.
  • Shared the feedback with the Children’s Services Manager at Barnardos.

YOU SAID:

A parent carer from the Salisbury area called to share some feedback from herself and other parent carers too:-

“I wish to identify a gap in Early Years provision in relation to a toddler group being available, that is specifically for toddlers with additional needs/disability. I recognise that Children Centres stay and play sessions are of course inclusive but it is very difficult/uncomfortable for myself and other parent carers to try and be part of these groups when our children often play and behave in very different ways, requiring a different approach/resources. This can be very difficult to deal with emotionally and to also remain positive about our own child’s development.

I am lucky enough to attend John McNeil already but I do not have access to any informal toddler sessions which are so vital for both parent and child contact/confidence. Also other families cannot always attend John McNeil so can be very isolated.”

WE DID:

  • Emailed the parent to thank her for her feedback and sent information regarding parent carer support groups in her area.
  • Shared the feedback with the relevant Early Years Commissioners.
  • Posted a “Shout Out” to parent carers in our weekly email newsletter to receive more feedback.
  • As a Result…..Having shared the feedback from parent carers, the Wiltshire Council’s Childcare Co-ordinator has offered to work with anyone who is interested in setting something up. If you are an Early Years setting, you already run a group, you are a parent of an early years child, or anyone else with an interest; please let the WPCC know and we will put you in contact with Wiltshire Council’s Childcare Co-ordinator in the hope that progress can be made.

YOU SAID:

In relation to your Virgin Care’s Community Paediatrician’s appointment:-“Our appointment was an initial assessment to consider an ASD diagnosis.The appointment was very thorough and my views as a parent and my daughter’s views were listened to and carefully considered.I felt that my experience and knowledge as a parent to another child with ASD was really valued and an open and honest dialogue took place.”

WE DID:

  • Emailed the parent to thank her for her feedback.
  • Shared the feedback with the Lead Paediatric Consultant at Virgin Care.

YOU SAID:

In regards to Camp Activate Plus:-Your children enjoyed and benefitted from the Camp Activate and Camp Activate Plus programmes but you were disappointed that in some cases the programmes were cancelled. One example:-“I went to book my son on to Camp Activate in Marlborough Leisure Centre for October half term. I was told I was unable to do so because they have not got enough staff to give him the 121 support he needs (Camp Activate Plus). I was informed they have had to turn away approximately 6 or 7 other children for the same reason.”

WE DID:

  • Emailed the parents to thank them for their feedback.
  • We shared your feedback with Wiltshire Council Leisure Services who operate the Camp Activate Program.
  • As a Result… We have been told that the Leisure Service are looking to re instate the Camp Activate Program in Five Rivers Health and Wellbeing Centre in 2018 and are also looking to introduce the Camp Activate program at the Campus facility in Tisbury again in 2018. It has been necessary to cancel some sessions due to staff shortages but there is a recruitment drive for Camp Activate staff and a staffing restructure.  It is hoped that the restructure will create 12 new Specialist manager roles that will have specific responsibilities and areas of working, one of those will be Camp Activate for the Leisure Operation Specialist manager role. Once the restructure is complete a recruitment process will begin to try to recruit staff to the Camp Activate posts. Leisure Services anticipate this starting at the end of February 2018 at the latest.
 Feedback received August 2017:

YOU SAID:

Re Conversion Process of a Statement to My EHC Plan:

My Send Lead Worker (SLW) has been very proactive and supportive to both myself and my son in guiding us through the process. There has been opportunities for face to face meetings and clear information about providing additional information from a parent’s perspective. My SLW has liaised with all the relevant professionals to ensure information is up to date for the My EHC Plan and has also met my son.

WE DID:

  • Emailed the parent to thank her for her feedback.
  • Shared the feedback with the SEND Team Manager and SLW.

YOU SAID:

Re transition to post 16 support/services:-

We have received positive support from our Social Worker from the Children’s and Young People’s Disability Team (CYPDT). She has visited my son at school and is visiting our home in the school holidays to complete a Single Assessment. She is also liaising with other services, such as the Children and Adolescent Mental Health Service (CAMHS) on our behalf.

WE DID:

  • Emailed the parent to thank her for her feedback.
  • Shared the feedback with the Social Worker and the Manager of the CYPDT.

YOU SAID:

Re Transition to Wiltshire College September 2017:-

A consultation process was started in June 2016 and meetings held. The college staff met with our daughter and there have been enrolment and transition days, with email communication in between. We have been assured of a joined up approach with Tutors, Specialist Leads and a Well Being Mentor. We have been informed of an open door policy for both students and parent carers.

WE DID:

  • Emailed the parent to thank her for her feedback.
  • Shared the feedback with the relevant college staff and SEND Team Manager.
Feedback received January 2017:

YOU SAID:
I have noticed that the Local Offer for post 18 options has finally been changed. However, there is still nothing in the Social Care section, and the Education section has been removed completely. Please can the Local Authority publish what is on offer for those who wish to continue education beyond the ages of 16 and 18.

WE DID:
A series of Transition Mapping workshops took place with parent carers in November 2016 to discuss and consider the information that is needed to help families plan ahead and facilitate the access to information such as this. Work is now being undertaken by commissioners to build a more user friendly format for this section as a result of the workshop sessions with parent carers, and it is hoped this will go live on the Local Offer website by early Spring 2017.

Requested a “holding statement” be placed on the post 16 and post 18 education pages of the Local Offer to inform parents of the above progress relating to these sections. We received the following statement which has been added to the Post 16/18 pages of the Local Offer: “Please note: This section of the Local Offer website is being updated.  We expect this to be completed by end February 2017”

https://www.wiltshirelocaloffer.org.uk/post-16-options/

YOU SAID:
My son has a My Support Plan and his school have been brilliant at accessing intervention to try to support him but these have not been successful and he is still not making sufficient progress.

The school would now like to apply for a My Plan for him but have been informed from the Send Service that they have to wait until he has had a My Support Plan open for a whole year. In the meantime my son is not accessing school fully anymore as he is not coping and the situation is deteriorating. This does not sound a person centred or needs led approach to my son’s education.

WE DID:
• Emailed the parent to thank her for her feedback.
• Contacted the relevant lead commissioner.
• Received a response and shared the following with the parent:

Wiltshire Council has recently shared new guidance with schools making the process for considering a referral to assess for an EHCP clearer. This has not changed the approach only given schools a clearer understanding. The guidance does suggest that for the majority of pupils a year at SEN Support or on a My Support plan is helpful as this enables the school and the child to explore a number of interventions and approaches. For most pupils schools will explore a number of approaches and need several terms to understand if the interventions are helping a child progress. If a child is put forward for an EHCP assessment too early it can mean that an EHCP will not be taken forward as there is insufficient information to really understand what is needed to progress matters.

During this time we would also expect the school to call in a number of professionals who can help the school monitor and develop interventions, many of which need a particular period of time to be implemented before it can be understood if they are working.  Schools can request this additional help from the Specialist SEN team, the Behaviour Support team (if the school if part of this service) or Educational Psychology team, and also participate in solution surgeries to think through how to help children progress.

If this has been fully explored then the year guidance can be re-considered. As such an EHCP is only one way of increasing the support for children and young people with SEND and we often find that where schools call in help from SSENs etc. then an EHCP may not be needed as their help can be really beneficial.  The main point is that support can still be delivered without an EHCP.

YOU SAID:
On the Local Offer website within the Visual Impairment section you are referring to a range of specialist providers and include Hereford College. Would it be possible to revise this to the Royal National College for the Blind (RNC) instead please? You may also wish to refer to ‘children and young people’ in the same paragraph, not just children.

WE DID:
• Emailed the professional to thank her for her feedback.

• Shared the necessary amendments with the Local Offer website manager and the information was updated as required.

Cartoon representation of Wiltshire
Wiltshire Council