Multi Agency Safeguarding Hub (MASH)

The Multi-Agency Safeguarding Hub (MASH) is a service which builds upon existing partnership work in Wiltshire. It is designed to help professionals who are working with vulnerable people by providing them with a collated picture of the individual and family.

It will involve different agencies working together in the same location and sharing information to provide a more co-ordinated, timely and proportionate response to welfare and safeguarding concerns.

It is the single point of contact for all safeguarding concerns regarding children and young people in Wiltshire. It brings together professionals from services that have contact with children, young people and families, and makes the best possible use of their combined knowledge to keep children safe from harm.

Local and national evidence clearly shows that sharing information is vital to safeguard and promoting the welfare of vulnerable children.

These pages give an overview of the MASH.

MASH contact details

If you are concerned about a child in Wiltshire and want to speak to someone, contact the MASH team on :

Telephone: 0300 4560108

Out of hours: 0845 6070888.

If you consider the incident to be an emergency call 999.

Early Help Tools and Safeguarding Thresholds guidance

Wiltshire Pathways details guidance, tools, forms and contacts relating to the application of multi-agency safeguarding thresholds to ensure all children and young people in Wiltshire receive the right support at the right time.

It is meant for anyone who works directly or indirectly with children, young people and their families whether in a statutory, voluntary, private or independent agency/setting.

Its purpose is to help identify the degree of need of children and their families and to ensure an appropriate response, using the guidance here to complement and enhance professional judgement.

It is fundamentally about working better together and intervening earlier to provide services at the soonest opportunity. Whether an Early Help CAF or a My Support Plan is the assessment tool used for this is, to some extent, less significant; what is important is the act of assessing needs and developing effective and smart plans to achieve good outcomes – all done collaboratively with the child and their family and empowering them to own and contribute to their plan.

Visit the Wiltshire Pathways website to find useful tools, information and guidance including:

  • Early Help Tools and Safeguarding Thresholds Guidance
  • Early Help forms
  • Early Help – Useful contacts

IMPORTANT: If you think a child or young person is at immediate risk of significant harm, or is injured, contact the Multi-Agency Safeguarding Hub (MASH) on 0300 4560108 (out of hours emergency duty: 0845 6070 888) or if there is immediate danger phone 999.

Early Help CAF or a My Support Plan?

Many queries have been raised as to which process should be followed for a child or young person – an Early Help CAF or a My Support Plan?  This depends on the individual child/young person and the situation but essentially the important thing to remember is to be person-centred and to meet the best needs of the child/young person.  To help with deciding which is the best process to follow, Wiltshire Council have created a thresholds guidance  document (December 2014) and a quick assessment tool (to be launched early 2015) which can be accessed through the Wiltshire Pathways website.

Registering an Early Help CAF or My Support Plan

All Early Help CAFs and My Support Plans need to be registered (as highlighted on page 11 of the thresholds  guidance) and consent given by the parent/carer or young person.  Please ensure that you have a signed consent form by the appropriate person.

An Early Help CAF or My Support Plan should be registered by sending a copy to:

DCE Coordination
Wiltshire Council
Bythesea Road
BA14 8JN

Cartoon representation of Wiltshire
Wiltshire Council